Shipping and Delivery

    Processing Time & Dispatch

    We offer Australia only delivery and dispatch all orders safely and securely within 2 business days, using a tracked service. Shipping times are estimated and commence from the date of dispatch, rather than the date of your order.

    Please note that we only ship on business days, so orders placed after 4 pm on Friday or over the weekend will be shipped on the following Monday. The following shipping estimates are based on average shipping times across these services, and cannot be guaranteed.

    Due to the ongoing situation with COVID-19, we are seeing occasional delays across all couriers. Please bear this in mind when placing your order. Thank you for your patience, we are doing our best to get your orders to you as quickly as possible.

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    Please add the items you would like to the cart and head to the checkout, where estimated shipping times and costs will be shown.

    Australia*
    Please review Australia Post shipping times here.

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    General Information

    We ship from our AU warehouse.

    All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.

    If you are purchasing a product that is on “pre-sale” the date of delivery will be displayed on the product description.

    Once your order is on its way, you will receive a delivery notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.

    If you still haven’t received it or you are having trouble tracking your order please email support@cocreativs.com and we’ll get back to you within 3 business days.

    Delivery Costs

    Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order please add your chosen products to the cart and head to the checkout.

    Once at the checkout screen, both delivery charges and estimated delivery times will be displayed. Additional delivery charges may apply to remote areas or for large, bulky items.

    Delivery Address

    It is the responsibility of the customer to ensure that the correct delivery address is entered at the time of purchase. CoCreativs is not responsible for the loss of any orders sent to an incorrect address.

    If a mistake has been made, please email support@cocreativs.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn’t always possible.

    Cancellations

    If you wish to cancel your order please email support@cocreativs.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times and customer service availability this isn’t always possible.