What is Pre-sale?
A pre-sale item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-sales.
What are the advantages of buying a pre-sale item?
The advantage of buying an item in pre-sale is that you can guarantee the item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 25 working days from the date of publication of the item. Once the item is available in our warehouse, your order will be dispatched within two business days.
What if my Pre-sale products are not filled?
We can not guarantee all the pre-sale products can be filled in the first batch. In this case, we will prioritise the pre-sale products based on the payment sequence (First Paid First Shipped). We will then have to cancel and refund your Pre-sale products that can not be filled in the first batch. We are not responsible to offer any compensation for pre-orders that we are unable to fill.
Can I cancel a pre-sale item?
Yes, you can. Pre-orders may be canceled within two days from the date of purchase, only if the order has not been dispatched. From that moment on it won’t be possible. If you wish to cancel your order please email email@example.com and we will do our best to help.
Furthermore, if the 25 working days have been exceeded it is possible to request the cancellation of the pre-order item.
We are here to help!
If you have further questions on pre-sale products, please contact us at firstname.lastname@example.org with the details of your pre-sale products. We will do our best to help.